Why would I choose to outsource my IT support?

Outsourced IT never gets sick, never takes time of or goes on holiday. Outsourced IT support is always up to date with the latest developments. Outsourced IT never takes time away from core operations. Outsourced IT costs you nothing in training.

By outsourcing your IT support, you are guaranteed access to the most experienced, skilled and professional staff with a wealth of knowledge to manage your IT investments and keep systems up to date and reliable.
 

What if I want to retain part of my IT infrastructure in-house?

PhillipsTaylorBrown offers a range of service levels enabling us to provide as much or as little IT services as you require from full helpdesk and engineering support right through to ad-hoc consultancy when you just need a little bit of help and guidance.

If I want to switch all of my IT support to PhillipsTaylorBrown what would you do?

We have a tried and tested transition methodology that minimises any risks related to changing service provider. We firmly believe that investing time up-front in auditing and analysing, reviewing any current issues and carrying out any immediate remedial work will leave our customers with better performance and greater reliability in the short term. But, more importantly, we work with you to ensure it’s as painless as possible.
 

Do PhillipsTaylorBrown provide hardware and software?

PhillipsTaylorBrown can provide hardware and software as part of any solution. We are not tied to any specific vendors so we offer the best solution and the best price at the time of delivery.

Alternatively you can buy your own hardware and software if preferred. PhillipsTaylorBrown can help you decide what options suit your business best.
 

What Service Level Agreements do you offer?

We can provide services during normal business hours, out of hours, weekends and bank holidays so we can be flexible around the specific needs of our customers. We offer guaranteed response times to ensure that the impact of any IT related issue is kept to an absolute minimum.
 

What if my organisation grows in size? Is my contract flexible?

Yes, we carry out regular review meetings with our customers and adjust the contract as their business needs evolve.
 

Why should I choose PhillipsTaylorBrown?

• We work in partnership with customers to help build and manage their evolving IT infrastructure.
• We're excited about the future and passionate about helping our customers achieve their strategic business goals.
• We use our experience to work collaboratively with customers to deliver the support they need not only for the present but for the future. 
• We deliver a seamlessly integrated service and bring fresh thinking and new ways to support our customers every day and we can help you keep productivity and efficiency to a maximum. 
   

What is the procedure for starting a project?

To enquire about working with PhillipsTaylorBrown, the first step is to get in touch with as much information as possible about your requirements. You can do this using our contact form here (LINK), our quotation form, or by telephoning us on 0115 ??? ????.

If you are unsure of your requirements don’t worry, our expert staff can talk you through what we offer and help you to decide which solutions will best suit your business requirements. And if we cannot help you, we’ll be honest and say so.