The role will involve providing first and second line technical support to our growing client base. This involves working closely as part of the existing team to troubleshoot and resolve daily client support issues (desktop, server and network) utilising remote access technology and scheduled field based visits.
The role will also involve some account management, proactive maintenance and project delivery for client installations for server, desktop and networking solutions. This may be existing or new business.
The ideal candidate should be experienced in the implementation, support and maintenance of Windows infrastructure, trouble shooting and resolution of issues both remotely and on-site for server, desktop, laptops, applications, networking and mobile devices.
The successful applicant will:
- Be able to demonstrate a successful background in technical support
Have at least 2 years experience in a similar role for a Managed Service Provider
Hold a valid MCITP accreditation
Be willing to further develop technical skill-set and gain on-going industry related accreditations
Be self-motivated, disciplined and a self-starter able to think on their feet
Be able to prioritise workloads in a fast-paced environment
Be able to work on their own and part of a team with excellent leadership and organisational skills
Have excellent English communication skills (written & verbal) with the ability to express technical concepts clearly and concisely
Have excellent customer facing / service skills
Have a desire to progress within an ambitious and hardworking organisation
Required Technical Skills:
The successful candidate must have a strong understanding of the following:
Microsoft Small Business Server 2003/08/11
Microsoft Window Server 2003/08/12
Microsoft Hyper-V (VMware beneficial)
Exchange server 2003/08/10/13
Microsoft Windows XP, Vista and Windows 7/8
Apple Mac desired but not essential
Networking – General, Router config and IP knowledge
- This role will be based in Nottingham @ our State of the art offices and will require some travel within the East Midlands area. Applicants must hold a full UK driving licence. Please apply in writing to: Christian – firstname.lastname@example.org - STRICTLY NO AGENCIES