Steve Jobs made optimistic announcements about Apple?s sales figures, and then denied that the iPhone 4 is the only phone having signal issues. He went on to claim that any phone will lose signal if held in a certain way. Apparently, Apple have done internal tests with other phones that prove the iPhone 4 is not the only device to suffer from the ?Death Grip?. And that the display of the signal bars was a misrepresentation of the actual signal strength, making the drop look more drastic that it really was. The recent software up date has fixed that.
AppleCare has logged that only 0.55% of users have complained about the signal issue according to Jobs. He feels that the media is blowing the issue out of proportion, and that customers are happy. Return rates for the iPhone 4 are 1/3 less than for the previous iPhone. He did admit that that the iPhone 4 drops more calls than the 3GS, but that?s nothing to do with the antenna design. according to Jobs, when people bought the 3GS more of them also bought cases, hence they experienced less call drop out.
At the end of the conference Jobs announced that free bumpers will be issued to users buy a phone before Sept. 30th. If you bought a case you are entitled to a refund. According to financial analysts the bumpers will cost Apple $45 million.
Apple?s stock has been up and down since the conference, it now seems to be on the up. Jobs also advertised the other products Apple have in their line up, ending the conference on an optimistic note.
In the Q&A after the conference Jobs said that the reason why the death grip couldn’t be done on campus is that it has very good coverage, “We have both an AT&T and Verizon tower on campus.” This has sparked much speculation as to whether or not Apple are giving the iPhone line to Verizon.
Jobs also denies Bloomberg?s claim that he had been told about the antenna issue by a high ranking antenna designer, and that he has spoken with the engineer who agrees it?s false.
When asked if he will apologize to investors, he responded by saying that if the price drops by $5 he won?t owe them one. He did say however, that he is deeply sorry about the issues users are having, but that they will experience the same thing with other phones. The offer of a free case shows that Apple cares about their customers.