Rescue

Welcome to the PTB remote IT support portal. From here we can work with you in order to resolve your support issue by connecting to your machine and controlling it in realtime whilst we speak to you. In order to connect to a support engineer please follow these simple steps:

Call our support line on 0115 822 3456 - Speak to one of our support engineers who will log your call and if required give you a unique pin code for you to enter in the box below. Simply enter the code and press the Connect to engineer button below.?

Enter PIN:

This tool will install a small control on your PC or Server in order to allow us to access your screen and assist you with your issue. The pin code is unique and a one time pin code only - you will need a new code each time you call. The tool we use creates a secure encrypted session from us to your PC using 256 SSL encryption and the control tool is uninstalled after each session for added security and peace of mind that nothing was left behind.